• set the Global Variable Application_Use_RTE to 1 for the module, which is it's default value
• create an Extended Field Information Mapping declaring the fields you want to have RTE activated
• enjoy!

It has been made obsolete by the Extended Field Information Mapping where you can establish which textarea fields in which modules you want to edit with RTE.

We leave the patch here as a historical reference.

How to activate RTE on a module

• Activate RTE feature in Config Editor
• modify template to add support for the module you want. If the module has more than one field with this feature you have to also add a block of code to launch CKEditor on the field
• modify the EditView.php script of the module by passing the USE_RTE variable
• modify the detail view of the fields to process and show HTML symbols

This next patch does this for HelpDesk (Trouble Tickets)

    diff --git a/Smarty/templates/salesEditView.tpl b/Smarty/templates/salesEditView.tpl
    index 96ce7b2..febb003 100755
    --- a/Smarty/templates/salesEditView.tpl
    +++ b/Smarty/templates/salesEditView.tpl
    @@ -251,7 +251,7 @@ function AddressSync(Addform,id)
     <input name='search_url' id="search_url" type='hidden' value='{$SEARCH}'>
     </form>

    -{if ($MODULE eq 'Emails' || $MODULE eq 'Documents' || $MODULE eq 'Timecontrol') and ($USE_RTE eq 'true')}
    +{if ($MODULE eq 'Emails' || $MODULE eq 'Documents' || $MODULE eq 'Timecontrol' || $MODULE eq 'HelpDesk') and ($USE_RTE eq 'true')}
        <script type="text/javascript" src="include/ckeditor/ckeditor.js"></script>
     <script type="text/javascript" defer="1">
        var textAreaName = null;
    @@ -279,6 +279,26 @@ function AddressSync(Addform,id)
            {rdelim}
        {rdelim});
        var oCKeditor = CKEDITOR.instances[textAreaName];
    +   {if $MODULE eq 'HelpDesk'}
    +       textAreaNameSolution = "solution";
    +       CKEDITOR.replace( textAreaNameSolution,
    +       {ldelim}
    +           extraPlugins : 'uicolor',
    +           uiColor: '#dfdff1',
    +               on : {ldelim}
    +                   instanceReady : function( ev ) {ldelim}
    +                        this.dataProcessor.writer.setRules( 'p',  {ldelim}
    +                           indent : false,
    +                           breakBeforeOpen : false,
    +                           breakAfterOpen : false,
    +                           breakBeforeClose : false,
    +                           breakAfterClose : false
    +                   {rdelim});
    +               {rdelim}
    +           {rdelim}
    +       {rdelim});
    +       var oCKeditorsolution = CKEDITOR.instances[textAreaNameSolution];
    +   {/if}
     </script>
     {/if}

    diff --git a/include/utils/DetailViewUtils.php b/include/utils/DetailViewUtils.php
    index 73c555e..b9f5515 100755
    --- a/include/utils/DetailViewUtils.php
    +++ b/include/utils/DetailViewUtils.php
    @@ -237,7 +237,7 @@ function getDetailViewOutputHtml($uitype, $fieldname, $fieldlabel, $col_fields,
                     $label_fld[] = '';
             }
        } elseif ($uitype == 19) {
    -       if ($fieldname == 'notecontent' or $module=='Timecontrol')
    +       if ($fieldname == 'notecontent' or $module=='Timecontrol' or $module=='HelpDesk')
                $col_fields[$fieldname] = decode_html($col_fields[$fieldname]);
            else
                $col_fields[$fieldname] = str_replace("&lt;br /&gt;", "<br>", $col_fields[$fieldname]);
    diff --git a/modules/HelpDesk/EditView.php b/modules/HelpDesk/EditView.php
    index a042b55..3331f20 100755
    --- a/modules/HelpDesk/EditView.php
    +++ b/modules/HelpDesk/EditView.php
    @@ -22,7 +22,7 @@ if($_REQUEST['record'] != '') {
        //Added to display the ticket comments information
        $smarty->assign("COMMENT_BLOCK",$focus->getCommentInformation($_REQUEST['record']));
     }
    -
    +$smarty->assign("USE_RTE", vt_hasRTE());
        $smarty->display("salesEditView.tpl");

     ?>
    \ No newline at end of file