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en:adminmanual:mailconverter [2016/09/10 02:01]
127.0.0.1 external edit
en:adminmanual:mailconverter [2018/08/28 02:03] (current)
joebordes [Mail Converter]
Line 12: Line 12:
 The Regular expression to process tickets correctly is: The Regular expression to process tickets correctly is:
 <​code>​Re:​ TT[0-9]+ \[ Ticket Id : [0-9]+ \] (.+)</​code>​ <​code>​Re:​ TT[0-9]+ \[ Ticket Id : [0-9]+ \] (.+)</​code>​
-What we put in the last block of parenthesis is what he application uses to match the ticket, if it is a number it will look for the CRMID if not it will look for the subject of the ticket.+What we put in the last block of parenthesis is what the application uses to match the ticket, if it is a number it will look for the CRMID if not it will look for the subject of the ticket.
 </​WRAP>​ </​WRAP>​