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en:adminmanual:emailssent [2016/11/14 11:14]
joebordes
en:adminmanual:emailssent [2016/11/14 11:16] (current)
Line 125: Line 125:
  
 ^Service|**Client End Support Notification 1 month**| ^Service|**Client End Support Notification 1 month**|
-^Purpose|Notify contact that his support ​is ending ​in a month.|+^Purpose|Notify contact that their customer portal access ​is due to expire ​in a month.|
 ^Template|workflow| ^Template|workflow|
  
 ^Service|**Client End Support Notification 1 week**| ^Service|**Client End Support Notification 1 week**|
-^Purpose|Notify contact that his support ​is ending ​in a week.|+^Purpose|Notify contact that their customer portal access ​is due to expire ​in a week.|
 ^Template|workflow| ^Template|workflow|
- 
-====SendSupportNotification==== 
- 
-This script launches special notifications to the contacts that have their customer portal due to expire soon. An email is sent a month and a week before expiration. 
- 
-^Service|**Support Due to Expire Notification**| 
-^Purpose|Notify contact that their customer portal access is due to expire soon.| 
-^From address|$HELPDESK_SUPPORT_EMAIL_ID| 
-^Template|based on template in Notification Schedulers and email templates| 
-^Sent to|Contact| 
-